Terms of Payment

• To commence production of any edible products we require a 100% non-refundable deposit. Your order will be confirmed when we have received your confirmation of payment.
• GST is applicable on all quoted prices and will be clearly itemised on any quote and/or invoice.
• You warrant that you are authorised to use your Credit Card Account by the relevant credit card company.
• A 1.5% credit card surcharge will be added to the transaction upon checkout.

Refund Policy

• No refunds on edible items.
• Subject to your rights at law, we will only accept the return of Products if we accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect item with the correct Product or credit your Credit Card Account with a full refund.

Products

• Subject to availability.
• Only order Products in accordance with the instructions on this website; and pay for the Products in full (without set-off or deduction of any kind) by authorising us to charge your Credit Card Account.
• While we will endeavour to fulfil your order, we will not be liable to any person if we decline to fulfil an order, or we are unable to supply the Products in your order.
• No contract for sale and purchase of Products will be formed, or variation or cancellation made, until we confirm acceptance of your order, variation, or cancellation.
• Some Products may be unavailable from time to time. We reserve the right to alter, upgrade or discontinue any Product or information contained on the Site without notice.
• All prices displayed on 36levelsabove.com.au are represented in AUD.
• All our products are prepared in an environment that contains nuts, gluten, eggs & dairy, for all specific allergies or dietary requirements, please read through our ingredient list before making purchase.
• We remain the owner of the Products we supply to you until you have paid in full all amounts that you owe us for all the Products. The Products are at your risk as soon as they leave our premises.
• Please Note - all product images on our web site are for illustration purposes only. Colours and shades of delivered products may vary from image/description.

Shipping and Delivery

• We do not offer delivery service for our cakes and edible products.
• A $20AUD delivery fee will apply to all products.
• Edible items such as cakes and desserts require 72 hours’ notice and can only be picked up at Shangri-La Hotel, Sydney.
• We will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.
• We take no such responsibility if you gave an incorrect or insufficient address.

Copyright

• You acknowledge that we remain the sole owner or licensee of all Intellectual Property rights in the Products, including, for the avoidance of doubt all copyright in the design, layout and formatting of the Products. You must not copy, alter, reproduce or publish any Product or any part of a Product, nor permit any person to do so, except as authorised by these Terms, or otherwise in writing by us.

Gift Certificates

• This certificate cannot be used along with any other discounts, privileges or any other gift certifications.
• Any amount exceeding the prize value can be paid by cash or credit card.
• Subject to availability and black-out periods may apply during festive seasons.
• This certificate is non-refundable, and is no exchangeable for cash in part or in whole.
• Voucher valid for 3 years from purchase date. The date of validity cannot be extended.
• Photocopy of the certificate is not accepted.
• Not replaceable in case of loss.
• Please telephone +61 2 9250 6000 for reservations.
• A 10% Weekend and public holiday surcharge applies to our Food and Beverage Outlets.
• Reservations must be made in advance.
• Gift certificate must be presented upon arrival.
• Please allow two business days for gift vouchers to be processed.